How long does it take to process orders?
Once you place your order, we estimate that your order should ship in about three(3) weeks.

If you like to have your paintings to arrive your house/office in 7 days, please add $25 for UPS/FedEx express delivery. This is just like we have any paintings any styles any sizes in stock - and you will be able to get any painting you like without any compromise. This is still much, much lower prices than you buy from a local gallery or other stores.

What is your Return Policy?
With Master Works Art Gallery your satisfaction is 100% guaranteed.

You can return or have an exchange of your paintings, within 15 days of purchase You will receive a refund for the purchase price. You pay your return shipping costs.

How can you afford to sell your paintings at these prices?
We are artists and we work with our other artists directly. We eliminate all middle layers and sell the paintings to the customers directly.

I have seen more expensive paintings offered, and they claim they differ in quality & service. So what is the real difference?
Why would people rather drive extra miles to factory outlet to buy their favorite clothes, not shopping them from the mall in the downtown?
Why would people rather drive extra miles to the countryside to shop their car, not from the lousy car dealer on the way to the home?
Why would people go the jewelry direct to buy their jewelry, not from the shinning, splendid mall jewelry stores?
Because we all know merchandise are more expensive in the mall, double or even triple the prices for the same jewelry item. When you buy from the mall, you have paid the beautiful marbles, you have paid the shinning lights, you have paid the salesman/salewoman\'s gorgeous costume, you have paid the tricky dealers\' BMWs. We at Master Works Art Gallery, are like the factory outlet, the jewelry direct, the car shop in the countryside. Besides, we save your extra driving miles because we have travelled millions of miles and we are now right at your finger tip, thanks to the internet. At Master Works Art Gallery, less is more. Only simple-minded people will believe more is always more. We and our artists allow us to keep a low overhead, which lets us pass our savings on to you. Compared to other galleries and other online stores, you save between 50% and 75% on paintings from Master Works Art Gallery. Our rich talented artists resource allows us to guarantee our paintings\' great quality. And we will inspect every painting to make sure that the quality is satisfactory before we ship it out from Atlanta. So why pay more?

I have seen cheaper paintings offered, can you explain that?
These stores typically do not offer custom paintings. They sell what they have in stock. Be careful. These stores bulk order paintings from other sources and then resell them to you. When it\'s done in bulk order, you will know these paintings are repeatedly produced, mass transferred. The same size of same painting were produced hundreds of times. When painters are doing this kind of tedious, repeated work, thers is no such things as sense and enthusiasm. These painters are working like machines (not to say these paintings may be indeed produced by computer-assisted machines). These paintings not only do not have life and soul, they look and feel like plain flat, 2 dimensional object just as prints/posters (which are produced millions of copies by the same machines and cost just dozens of dollars), because no rich oil is applied, no vivid, 3 dimensinal object is created. Instead, at Master Works Art Gallery, each and every painting is specially hand-painted, with rich oil on canvas, with artists\' vivid strokes, with the artists\' enjoyment and feel of life.

Do I have to pay sales tax on my order?
Master Works Art Gallery is required to pay sales tax on orders shipped to Georgia, regardless of where the purchase originates. At this time, all other orders do not incur sales tax.

Is the painting process in any way computer assisted?
No. Every painting is hand-painted. Our artists use only their eyes, hands and senses to paint each painting.

What kind of painting sizes you offer?
We have this standard price/size chart.

SIZE inch	8x10	12x16	20x16	20x24	24x36	24x48	30x40	36x48	48x72
PRICE US$	50	70	100	135	175	210	210	240	360

The size in the chart is for pricing purpose only. Actual painting size will be based on the size you choose from this chart plus it will be proportional to the original art. For example, if you choose size 24X36 (proportion is 24:36=2:3), but if the original art is 14.5X18 (not exact 2:3 proportion), then the reproduction size will be 29X36 inches. We are glad to make it exact 24X36 if you prefer.
About 24X36 size, which is the height which is the width? It all depends on the original art. If original art is a tall picture, 36 will be the height. If the original picture is a wide one, 36 will be the width.
If you like a size not listed in the chart, no problem, we are glad to make it for you.

Is my credit card safe?
When your place an order from our online store, your credit card information is protected by our secure server. Our secure server software, together with your browser, strongly encrypts all of your personal information -- including credit card number, name, expiration date, and zip code -- so that it cannot be read by anyone else over the Internet.

The encryption process converts the characters you enter into coded data that is then securely transmitted over the Internet. The order information you sent will be received and decrypted by authorized persons only.

Can I pay by phone?

Master Works Art Gallery wants you to feel completely comfortable that when you place an order: Online: You enter all of your information through Master Works Art Gallery\'s online store. You can order 24 hours a day, 7 days a week. By Fax: You fill the online order form. And then fax your order form to: (678)393-2027 . You can fax 24 hours a day, 7 days a week. Your fax will just take a minute. You can verify your order on the phone if you like. By Telephone: You enter all of the information except your credit card information online. We will keep your order on hold until you call. To complete your purchase, call us with your name and credit card information. Your call will just take a minute. You can verify your order on the phone if you like.

Other questions?
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